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Citrix Online : ウィキペディア英語版
Citrix Online

Citrix Online was the online services division of Citrix Systems, Inc. Citrix Online sold web-based remote access, support, and collaboration software and services. Its products were GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio, and OpenVoice.
Citrix Online was considered a key example of the software as a service (SaaS) / application service provider (ASP) software business model.〔Vizard, Michael. ("Citrix Commissions Partners For Software-As-A-Service" ), ''CRN'', August 05, 2005〕〔("Software-as-a-Service: HyperGrowth Model or Hype?" ), ''Information Management'', April 23, 2007〕 Citrix Online's products are now handled by Citrix's SaaS division.
==History==
The core technologies that would become Citrix Online were originally built by the company Expertcity. Expertcity, Inc. was founded in 1997 by UCSB Professor Klaus Schauser and graduate students Bernd Oliver Christiansen and Malte Muenke.〔(Citrix Online management team )〕 Investors included Sun Microsystems, ZDNet, Bertelsmann Ventures, and Wit Capital.〔("Expertcity.com Secures $30 Million in Latest Round of Funding from Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit Capital's Arista Capital Partners, LP" ), Expertcity press release, December 2, 1999〕
The company went live with a web-based marketplace for technical support services, called Expertcity, in December, 1999.〔Schwartz, Ephraim. ("Start-Ups to Put Tech-Support Services Up for Bid" ), ''Computerworld'', May 1, 2000〕 A user of the service would submit a technical support question through a simple webform and receive Dutch auction bids from online experts to resolve the problem.〔("Expertcity.com and Excite@Home Deliver Live Expert Help" ), Expertycity press release, January 20, 2000〕 Upon selecting one of the experts, the user would be connected to him via a chat interface and, optionally, via desktop sharing, whereby the expert could see the user's screen and remotely control the user's mouse and keyboard. This "remote desktop" technology formed the kernel of later products for Citrix Online.
Expertcity discontinued their support marketplace service on January 1, 2002 by transferring it to Tech24, Inc.〔("Expertcity Transfers Its Award-Winning ExpertLive Marketplace for Services to Tech24, Inc." ), Expertcity press release, December 17, 2001〕 Tech24 subsequently phased out the service and transitioned to phone-based support.
The remote desktop technology behind the support marketplace enabled additional products. June 2000 saw the debut of DesktopStreaming (now GoToAssist), a corporate product that lets companies use desktop sharing for technical support between their own customers and support representatives.〔("Expertcity.com’s DesktopStreaming Success Leads to Launch of New ASP Division" ), Expertcity press release, June 28, 2000〕 GoToMyPC, which allows a user to remotely access his or her own desktop, followed in early 2001.

抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)
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